What is the Buyer’s Journey?

The Buyer’s Journey is a central component of inbound marketing. It is the name given to the thought process that a buyer/potential client goes through before they pull the trigger on a new expenditure. Prospective buyers don't want to be pitched or closed as this provides no added value to them. They want to be provided with helpful information that they can then use to make decisions about the best way to solve their problems. The type of helpful information they need will depend upon where they are along the decision-making process. It is important to personalize your content for the different stages of this process. Presenting prospects with the wrong type of information will hurt your ability to convert new prospects into customers. Precise content marketing will help your business succeed when others fail.


The Buyer's Journey starts when somebody initially realizes that they have an issue to address. It then leads to the exploratory stages where people start to examine, review and compare the different options or solutions available to them. It then moves to the decision stage where folks actually make a decision about what solution will best meet their needs. There are, of course, differences amongst buyers, but the journey will follow the same general path. Each stage is important and each stage is different. In order to attract more prospects, it is important to provide helpful content that is appropriate to each stage of the journey.

What is the Buyer's Journey


1. Awareness Stage

The initial stages find the buyer first recognizing that they have an issue that needs to be resolved. This is called the Awareness Stage. For example, they may think "I’m always cold when I sit at my desk" or "It's hard to make dinner for my kids at 6 pm." At this point, the buyer will try to identify or diagnose the problem using vendor-neutral third-party information.


In creating content for this stage try to think about how your clients describe their challenges and how they go about educating themselves about solutions. Try to think about whether there are any common misconceptions about the challenge. Remember to talk about larger issues and not your own product or service.


It is important to attract potential clients who are in this stage of their journey. A full 80% of your content should be targeted at those potential prospects who are in the Awareness Stage. Try to feature terms like the following in your titles and the body of your content:


  • Troubleshoot "..."
  • >Resolve/Solve "..."
  • Best Ways to Optimize "..."
  • Improve Your "..."
  • Prevent These Common Problems
  • Top Solutions for ",,,"
  • Easy Ways to "..."


2. Consideration Stage


The second stage of the Buyer's Journey is called the Consideration Stage. In this phase, the prospect has already clearly defined what their problem is. For example: "There seems to be a gap in my window frame, which is allowing a draft to get in" or "my new job has a longer commute so I am arriving home at 6 pm." At this point, the prospect is committed to exploring the various options available to solve their clearly defined problem. This can be done via expert guides, live interactions, podcasts, and comparison papers.


In creating content for this stage, try to think about the different categories of solutions that your prospective clients might explore. How might they educate themselves on these different categories? Content at this stage should include a discussion of pros and cons of each category. Think about how your prospective buyers decide what category is right for their needs.


We suggest that 16% of your content should be aimed at prospects in the Consideration Stage. Your content should feature terms like the following in your titles and the body of text:


  • Best Solution to "..."
  • Provider for "..."
  • Useful Device for "..."
  • Services for "..."
  • Tools to Help with "..."
  • Reliable Supplier of "..."
  • Best Answer for "..."


3. Decision Stage


The third and final stage of the Buyer’s Journey is called the Decision Stage. In this stage the prospective buyer has already decided upon the solution category. It is in this stage that the buyer makes a final decision on what solution, strategy, approach or method best addresses their problem. For example: "I could buy a new window or buy heavy drapes, but re-caulking the window is cost effective and still allows me to see outside so I will do that" or "I could buy a new car to avoid public transportation, I could ask to start and end work earlier, I could buy pre-made food options but the easiest solution is to buy a crockpot so that dinner is ready the moment I arrive home so I will do that." This stage requires looking at data and benchmarks via vendor comparisons, product comparisons, case studies, live demos, product literature and endorsements in making a final decision.


When you create content for this stage think about the criteria your clients use when they evaluate the available solutions. What do your clients like about your products or services that they can't find with other solutions. Can you give your prospect a free sample or free trial? If so, this is the stage in which to do so. Are there additional preparations clients need to do to implement your solution, such as training? If so, talk about those preparations here.


You should devote 4% of your content to the Decision Stage. The title and text should feature key terms like:


  • Tests of "..."
  • Reviews of "..."
  • Benchmarks Related to "..."
  • Compare and Contrast Various "..."
  • Comparisons of "..."
  • Implementation of "..."


It pays to think carefully about how your customers find you and the process they go through before deciding to give you their business. Remember an intimate knowledge of your prospective buyers and a robust Buyer's Journey will pay dividends.



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Topics: Buyer Personas, HubSpot

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